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Accelerating payments product delivery with an acquiring squad

Accelerating payments product delivery with an acquiring squad

How Outsized teams helped a major Australian bank to scale their existing capabilities without any fixed costs

The background

A major Australian bank needed to rapidly scale their acquiring and ecommerce capability to deliver product enhancements and resolve customer issues.

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The challenge

Capacity constraints in acquiring business with growing eCommerce and merchant payment demand. Needed experienced product managers for agile delivery, complex stakeholder management, customer advocacy

The solution

Outsized built a three-person Acquiring Squad which managed online payments, merchant payments, mobile payment apps, payment gateways. Drove enhancements through agile delivery, maintained roadmaps, engaged stakeholders/vendors, resolved customer issues, ensured compliance. Two-round interview process before deployment.

How to develop proposals that clients can’t refuse?

Outsized Impact

Fully operational squad deployed within weeks. Accelerated product delivery across acquiring portfolio. Product enhancements from concept to market. Stakeholder alignment across complex relationships. Flexible capability and continuous development without permanent hire overhead.

Capabilities we used

Payments Product Management

Merchant acquiring and ecommerce product expertise, from roadmap planning and prioritisation to enhancements in market.

Agile Squad Delivery

Agile delivery and ways of working, with stakeholder and vendor management across a complex bank.

Customer, Risk & Compliance

Resolving customer issues and advocating for merchants, with regulatory, risk and compliance know-how for financial services.

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“The team assembled by Outsized helped us move from strategic alignment to actionable execution with remarkable speed.”

Head of Transformation, Australian Bank

If your organisation is navigating similar challenges in dynamic markets, Outsized Teams can unlock new opportunities while keeping you focused on your mission.

Project delivery led by experts who’ve been there before

Leading Australian organisations need more than consultants with frameworks – they need delivery teams with real execution experience. Sara has extensive expertise in driving project teams that combine strategic consulting with proven industry execution.

Each Outsized Team is built around a Capability Lead who brings deep domain expertise and hands-on delivery experience, supported by a curated team of independent specialists.

The result: projects delivered with accountability, agility, and outcomes you can measure – without the overhead of traditional consulting models.

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