Nik Laming
Consumer Loyalty Specialist
Independent loyalty program specialist with over 20 years of experience in designing, revamping, transforming, supporting and managing loyalty programs as digital and data business assets for airlines, retailers, mall operators, cards, and loyalty management systems
Skills
- Customer Loyalty Management
- Strategy Consulting
- Proposition Design
- Strategic Partnerships
Sector experience
- Airlines
- Retail
- Financial Services
Key achievements
- Designed, launched and managed the Philippines’ first lifestyle rewards program including strategy, operations, finance and rewards
- Designed and developed a partnership governance model and use cases for a large Thai retail loyalty program
- Built a coalition loyalty program business responsible for every aspect from setup to management of a low-cost Southeast Asian airline
- Outlined and implemented new loyalty programs for multiple digital businesses in ASEAN and LATAM
Experience from:
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